Karthick+Radhakrishnan

**Identifying the Problem ** **My Survey To Gather Information About People's Views Of The Tuck Shop**
 * The Tuck Shop **
 * There are many problems at the tuck shop, some that we can fix, such as the time it takes waiting for a meal, and some things we can’t fix as much, such as the rising prices. **
 * Here is a list of problems, I think, that the tuck shop has…: **
 * 1. The length of the line at the tuck shop too crowded… **
 * 2. The prices (that increase almost every term)… **
 * 3. The people don’t get into proper queues… **
 * 4. Too little variety… **
 * 5. Not enough seating around tuck shop… **
 * 6. Many people don’t come to the tuck shop because the prices are too high… **
 * 7. Need more windows… **
 * 8. Too many people crowd one window… **
 * 9. Separate lines for drinks… **
 * 10. Primary and secondary should have different times to buy stuff from tuck shop… **
 * 1. How goo is the organization of the tuck shop?**
 * Really Good**
 * Good**
 * Ok**
 * Bad**
 * Terrible**
 * 2. How fair are the prices?**


 * 1 (Casinos Are More Fair)**
 * 2 (Not Fair)**
 * 3 (Ok)**
 * 4 (Fair)**
 * 5 (Very Fair)**


 * 3.** **How good is the food?**
 * 1 (Even My Dogs Wouldn’t Eat This)**
 * 2 (Bad)**
 * 3 (Ok)**
 * 4 (Good)**
 * 5 (I Wish My Mom Could Make This)**


 * 4.** **How good is the variety of food at the tuck shop?**
 * 1 (Horrible Selection)**
 * 2 (Bad)**
 * 3 (Ok)**
 * 4 (Good)**
 * 5 (Huge Variety)**


 * 5.** **Is the seating around the tuck shop good?**
 * Yes**
 * No**
 * I Don’t Sit Near The Tuck Shop**


 * 6.** **How many times have you thought: “the prices are too high I don’t want to buy anything…?”**
 * Too Many Times**
 * A Lot Of Times**
 * A Few Times**
 * Not To Often**
 * Not At All**


 * 7.** **How many times do you go to the tuck shop just to buy drinks?**
 * 100%-70% (A Lot Of Times)**
 * 70%-50% (Half Of The Time)**
 * 50%-30% (A Few Times)**
 * 30%-0% (Almost Never)**


 * 8.** **Do you think primary and secondary should have separate times to buy stuff from the tuck shop?**
 * Yes**
 * No**
 * Don’t Care**


 * 9. What could be added to the tuck shop? (Feel free to pick more than 1)**
 * More Windows To Buy Food From**
 * More Seating -**
 * Greater Variety Of Food**
 * More Hot Meals**
 * Different Sizes For Meals (Large/Small)**


 * 10.****What year are you in?**
 * 6 & Below**
 * 7-8**
 * 9-10**
 * 11-12**
 * 13**
 * Teachers**

Results:




 * Proposal To Make The Tuck Shop Better **

One change that people want the most is for Primary and Secondary school having separate times to buy food from the tuck shop. But this is not physically possible as it would mean a rearrangement of the school timetable. Instead we could make another, smaller tuck shop for the Primary students and a bigger one for the secondary students and teachers. I think the seating around the tuck shop is alright even though 6 out of 20 people want improvements. ¾’s of the people I asked do not even sit near the tuck shop so I don’t think there is any need to waste any money on seating. Also, there should be more hot meals (12/20 people), different sizes for meals (14/20 people), more windows to buy food from (8/20 people) and a greater variety of food (17/20 people). I think that there could even be more tuck shop staff so the consumers can be better waited.

Implementation

I think that we should use phased implementation to introduce the new developments. In phased implementation, at first, only part of the new system is introduced. If this part proves successful then the next part will be introduced and so on until the previous system is completely replaced. One pro of such an implementation is that the employees have plenty of time to understand the new system thoroughly. Another is the fact that if there is an area of error in a new part, it can simply be recoiled without much of a problem and can then also be revised. In this sense, failure is a problem that can be easily resolved. Phased implementation also allows the head of the company (in our case the school board), to assess if the change is effective or not and also to check its progress. It could be slightly expensive to examine each stage slowly and thoroughly but it would eventually pay off. Another type of implementation we could use is parallel running. In this case, both, old and new, systems run at the same time so that the staff members have time to get used to the new system and also so that if the new system fails there is still back-up from the old system. Extra staff members would be needed to do parallel running as some would use the old system whilst others used the new one.

=My Tuck Shop Designs:= = = == = = = = = = = = = = = = =Testing:= = = I would use normal testing as that would mean a regular check-up and therefore, the system would be revised thoroughly. this would help staff members and consumers.

= =  <span style="font-family: 'Baskerville Old Face','serif'; font-size: 27px;">Evaluation I am going to observe the tuck shop to see whether or not the new improvements are in order. I will ask peers and teachers and the general members of the school community whether or not they like the new system. If they do not, as I will be using phased implementation, then it would be easy to change back to the old system whilst I worked out the chinks. My questionnaire was quite effective as I gained a lot of information about what my peers think about the tuck shop as a whole. I believe that I am some-what successful as I have been able to look at all the problems and find solutions that make sense. I had talked with Faizal about my project and he said that my work was rather detailed and that I had good results with my survey as it was quite good. I enjoyed the unit very much.